Frequently Asked Questions
What is a spa party?
A spa party is a great way to treat yourself and your guests for a special occasion or for any reason at all. We bring the spa to you in any location of your choosing. We set up spa stations at your event for you and your guests to be pampered.
We offer all the services of a traditional day spa with the added benefit of providing the treatment in the comfort of your home, office, hotel or any other location. No more long waits, dented manicures and wasted time in traffic. The convenience of having multiple services come to you gives you more peace of mind and makes for a stress-free experience, allowing you to more fully relax.
Where are you located?
We are mobile and serve the Greater Boston area, within I-495. We bring the spa experience to you!
What mobile spa services do you offer?
We offer massage, manicures and pedicures, blowouts and hairstyling, facial waxing. We offer theme packages that are great for birthdays, bridal showers, bachelorette partys, sweet 16, and girl’s nights. We can also customize a package to meet your needs and we offer many add-ons like plush robes and custom gift bags for your guests.
How do I prepare for my spa party?
All you need to do to prepare is designate a space for your party and we’ll take care of the rest. We take care of bringing all of the personnel, equipment, supplies and décor for the spa portion of the party. We must have access to water and electricity if you include certain services.Please let us know when booking your party if you have any special space restraints and we will tailor your spa experience to meet your needs.
How do I book services?
Complete the online contact us form or simply call 617-221-5980. Our spa party coordinator will discuss service options with you based upon the number of expected guests and the determined venue, and forward a 'service quote' upon your request. We recommend booking your event at least 3 weeks in advance to ensure your date is available. We will do our best to accommodate reservations made with shorter notice. We require a 50% deposit upon booking which is fully refundable up to 72 hours before the start time of the scheduled event. The final attendee count and invoice balance is due 72 hours prior to the event.
We accept all major credit cards.
What is your payment policy?
A 50% deposit is due in order to secure your appointment date. We accept all major credit cards. A travel fee of $25 per service provider is applied to the final invoice for all appointments. Party package prices include gratuity, but additional tips aren't forbidden.
What if I need to cancel?
If you need to cancel or change your scheduled service time, please contact us as soon as possible at: email@example.com with your name, the time of the original appointment and the desired change, but please note our cancellation policy below.
Bookings cancelled up to 72 hours before the scheduled event start time will receive a full refund of their deposit. Bookings cancelled at least 48 hours before the scheduled event start time will received a 50% refund of the booking deposit. Bookings cancelled within 48 hours of the scheduled event start time will forfeit their booking deposit.
What is the typical spa party size?
We ask for a party to have at least three people or a minimum charge of $300. We are able to provide services that reach scales of 100 or so people.
How much space do I need to hold a spa party?
Space requirements will depend on the SO Zen Spa treatments or party package you choose. Please let us know when booking your party how much space will be available and our experts will ensure to tailor your spa experience to meet your needs within the space available.
How many technicians do you supply for spa parties?
The number of technicians needed depends on the number of guests being served and the number of different services being requested. We send enough therapists to ensure your party stays within a two and half hour window. Typically for parties, each therapist provides services for a minimum of four guests per 15 minute service requests and two guests per 30 minute service requests.
How long is a typical spa party?
SO Zen Spa Parties last between 1.5 hours and 4 hours depending on your selected experience package and the size of your guest list. Please allow 30 minute set-up and pack-up time before and after your party. We will arrive to your home or venue 30 minutes prior to the start of your event and we will clean up and pack up all of our supplies.
Do you offer services for children?
Yes! We offer special spa party packages for children as well as a skin care class add-on for teens and tweens. Hand and foot spas are available for children ages 5-12 and do not include cutting, shaping of the nails, or removal of the cuticles.
Refusal of services
SO Zen Spa has the right to refuse or terminate spa services for any of the following reasons: broken skin, visible rash, lesions or any medical conditions not disclosed at the time of booking the reservation. Please let us know at the time of booking if anyone receiving services is pregnant.
Additional Charges & Gratuity
A travel fee of $25 per spa technician and a 20% gratuity is applied for all appointments and will be reflected in the service quote, if requested, and the final invoice.
If you would like to give an additional tip to your spa technician, it is always welcome, and can be paid to spa technicians in cash or added on a credit card by calling us at 617-221-5980.
Who do I contact if there is a problem?
If our services don’t meet your expectations, please email firstname.lastname@example.org or call 617-221-5980.